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IT Helpdesk Manager


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2019-09-24 17:09:441970-01-01 Inspire People
Job Type Permanent
Location Epsom, Surrey
Area UK - South East, UK Epsom, Surrey
Skills IT Infrastructure - 1st / 2nd Line SupportIT Infrastructure - 3rd Line SupportIT Infrastructure - Desktop SupportIT Infrastructure - Management / LeadershipIT Infrastructure - Enterprise / Campus ICT
Salary Up to £35k plus benefits
Currency GBP
Start Date ASAP
Telephone +44 (0)20 7871 8558
Job Ref 2513_1569344984
Description

This is a great opportunity for a Helpdesk Manager with great people skills and experience of managing a busy helpdesk function of at least 5 people within a B2B environment to join a long-established Managed IT Services Provider who are rapidly expanding. You will thrive working in a busy environment and enjoy multi-tasking, whilst keeping calm! Previous knowledge of working in an IT function is desirable but not essential for the right management and communication skills. Office based in Epsom. £30k to £35k DOE.

You will have the charisma and personality to manage an experiences Helpdesk team of approx. eleven 1st/2nd and 3rd Line Helpdesk Engineers, conducting morning meetings and regular 121 appraisals, ensuring that Customer Satisfaction Scores remain at their current high levels and have the confidence to take ownership of critical customer issues to successful resolution.

Key Role Guide for the Helpdesk Manager includes:
* Overall responsibility for helpdesk performance, including SLAs, KPI and customer satisfaction.
* Daily catch-ups with the helpdesk team to identify any problem tickets that need attention.
* Identify and manage/own any critical customer issues to ensure continued customer satisfaction including escalation to senior engineering, account and admin teams where required.

Helpdesk Manager candidates should be able to demonstrate the following:
* Excellent communications and management skills.
* Experience managing a B2B helpdesk (IT Helpdesk desirable but not essential).
* Hard worker who thrives in a busy environment, who enjoys multi-tasking whilst keeping calm.

In return you can expect an salary in the range of £30k to £35k dependant on experience plus benefits and the chance to manage a growing team that has a history of longevity amongst the staff, within a company that has fresh investment and a business plan to tripal its revenues over the next few years, plus the opportunity for personal development.

- 20 days holiday
- Workplace pension
- Life insurance
- Company events
- Out of hours bonus

If you are a Helpdesk Manager with great people skills and experience of managing a busy B2B helpdesk function of at least 5 people, looking to develop your skills within a growing but established company, then apply now or contact Andrew Medhurst at Inspire People for more information.

Inspire People is a specialist IT Recruiter and Employment Agency providing recruitment services to employers and individuals.

"Helpdesk Manager", "IT Helpdesk", Epsom, Surrey, Reigate, Leatherhead, ITIL, Helpdesk, Croydon, Surbiton

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